1. PAIA Section 51 Manual Summary (Act 2 of 2000)
In accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA), Eldercare 24/7 maintains a manual detailing the categories of clinical, operational, and statutory records held by the practice and the procedure for requesting access to records.
2. Form 2 Request for Access to Medical Records
Requests for access to personal or clinical records under PAIA must be submitted on the prescribed PAIA Form 2 to the Information Officer (Dr Buyisiwe Mhlaba) via info@eldercare247.org. Proof of identity and written authorisation (where requesting on behalf of an older person or patient) are required in terms of the National Health Act 61 of 2003 (Sections 14–17).
3. Patients’ Rights Charter & HPCSA Ethical Standards
Eldercare 24/7 upholds the South African National Patients’ Rights Charter and the ethical rules of the Health Professions Council of South Africa (HPCSA MP 0947610), protecting patient dignity, informed consent, continuity of care, and clinical accountability.
4. Information Officer & Regulatory Contact
Information Officer: Dr Buyisiwe Mhlaba | Tel: 043 880 0045 | Email: info@eldercare247.org. Information Regulator (South Africa): inforeg@justice.gov.za | PAIAcomplaints@inforegulator.org.za | POPIAComplaints@inforegulator.org.za.