1. Commitment to POPIA (Act 4 of 2013)
Eldercare 24/7 is committed to protecting personal information and special personal information (health data) in full accordance with the Protection of Personal Information Act (POPIA, Act 4 of 2013 Sections 18, 26, 27, and 32) and the National Health Act (Act 61 of 2003). We collect only the information required to deliver clinically governed elder care, facility oversight, and Academy training services.
2. Purpose of Collection & Processing
Personal and clinical information is processed solely for medical assessment, ongoing clinical oversight, medication review in coordination with treating healthcare teams, POPIA-compliant clinical documentation, authorised family reporting, and practice administration.
3. Security Safeguards & Confidentiality
All patient and learner records are protected using strict access controls and confidentiality protocols. Access is restricted to authorised clinical and administrative personnel directly involved in delivering or coordinating care.
4. Data Subject Rights & Information Regulator
You have the right to request access to your personal information, request correction of inaccurate records, or withdraw consent by contacting our Information Officer (Dr Buyisiwe Mhlaba) at info@eldercare247.org or 043 880 0045. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforeg@justice.gov.za or POPIAComplaints@inforegulator.org.za.