1. Scope of Clinical Services & Governance
Eldercare 24/7 provides doctor-led elder care assessments, clinical oversight, care facility governance partnerships, and clinically informed caregiver training under the leadership of Dr Buyisiwe Mhlaba (General Practitioner, HPCSA Registration MP 0947610). All clinical recommendations are tailored to individual patient evaluation and coordinated where appropriate with the treating healthcare team.
2. Emergency Medical Disclaimer (10177 / 112)
Eldercare 24/7 is a scheduled and continuous clinical oversight practice and is NOT an acute ambulance or emergency medical service. In any life-threatening or acute medical emergency, immediately dial 10177, 112 (from a mobile phone), Netcare 911 (082 911), ER24 (084 124), or attend the nearest hospital emergency unit. After-hours clinical support is available exclusively to enrolled active clients in accordance with their individual service plan.
3. Suitability Calls, Quotations & CPA Compliance
Initial 15-minute suitability calls are complimentary. Clinical assessment fees and ongoing care package fees vary according to clinical complexity, location, and visit frequency, and are confirmed in writing before booking. Appointment cancellations and service agreements are governed by Section 17 of the Consumer Protection Act (Act 68 of 2008) and Section 43 of the Electronic Communications and Transactions Act (Act 25 of 2002).
4. Academy Training, CPD Accreditation & Scope of Practice
Eldercare 24/7 Academy programmes provide clinically informed education. The Eldercare 24/7 Clinical Training Manual is officially CPD-accredited by the University of Cape Town (UCT) Faculty of Health Sciences (HPCSA Appointed Accreditor) under Accreditation Number MDB001/002/01/2027 for 30 Continuing Education Units (Level 1: 28 Clinical CEUs and 2 Ethics, Human Rights & Health Law CEUs). Completion of any Academy programme does not expand a learner’s statutory scope of practice or authorise unregistered persons to diagnose, prescribe, or perform regulated nursing or medical acts.