1. Processing of Personal & Health Information
Eldercare 24/7 processes personal information and special personal information (medical records) strictly in terms of Sections 18, 26, and 32 of the Protection of Personal Information Act 4 of 2013 (POPIA) and Sections 14–17 of the National Health Act 61 of 2003. Website enquiry forms collect contact details only and expressly advise visitors not to submit confidential diagnoses or ID numbers via web forms.
2. Information Officer Details
Information Officer: Dr Buyisiwe Mhlaba (MBChB, HPCSA MP 0947610). Switchboard: 043 880 0045 | Official WhatsApp: +27 84 247 2347 | Email: info@eldercare247.org | Location: East London, Eastern Cape, South Africa.
3. Disclosure & Third-Party Coordination
Clinical information is shared only with authorised family representatives, designated caregiving staff, or treating healthcare practitioners where clinically necessary and legally authorised. We never sell or rent personal data.
4. Information Regulator (South Africa)
Should you believe your privacy rights under POPIA have been infringed, you may contact the Information Regulator (South Africa) at JD House, 27 Stiemens Street, Braamfontein, Johannesburg, 2001 | Email: inforeg@justice.gov.za or POPIAComplaints@inforegulator.org.za.